Sutherland Customer Support Associate Hiring Now in 2025
Introduction
If you’re searching for a promising entry-level role in customer service, the Sutherland Customer Support Associate Hiring Now in 2025 opportunity is worth exploring. This blog post compiles the job overview, responsibilities, qualifications, shift & location details, application steps, interview tips, and FAQs — all structured section-wise so you can quickly jump to what you need.
Job Snapshot
| Job Title | Customer Support Associate |
|---|---|
| Company | Sutherland |
| Type | Full-time |
| Experience | 0–2 years (freshers welcome) |
| Location | Work from Office — Perungalathur, Chennai (Sutherland A1 block, Shriram Gateway Parks, Chennai-63) |
| Shift | Rotational shifts (day & night) |
Snapshot is compiled from the official job posting. :contentReference[oaicite:1]{index=1}
Key Responsibilities
- • Be the primary point of contact for Business-to-Business customers via Email, Chat, or Voice.
- • Provide timely, accurate, and professional support while maintaining SLAs.
- • Take ownership of interactions with proactive problem solving.
- • Maintain customer records and call documentation with precision.
- • Meet performance metrics: quality, productivity, attendance, first-contact resolution.
- • Suggest process improvements and flag recurring issues through proper channels.
Taken from Sutherland’s published position details. :contentReference[oaicite:2]{index=2}
Qualifications & Candidate Profile
- Good verbal and written communication skills in English.
- Ability to empathize with customers and manage time effectively.
- Basic user-level Windows OS knowledge.
- High school diploma or equivalent (and above).
- 0–2 years experience — freshers are welcome.
Reference: official job listing. :contentReference[oaicite:3]{index=3}
Why Consider This Role?
Working with a global organization like Sutherland offers exposure to advanced tech-driven processes, learning pathways, and career mobility. The posting highlights growth opportunities, recognition programs, and a supportive team culture. If you’re building a customer-service career, this role provides a structured environment to develop communication, problem solving and process-improvement skills.
How to Apply — Step by Step
- Open the Official Notification: Click Official Notification to view full details and to apply. :contentReference[oaicite:4]{index=4}
- Create/Login: Use SmartRecruiters account to begin application or sign in with Google/LinkedIn if available.
- Upload Documents: Keep your updated CV, any certificates, and ID ready (PDF preferred).
- Answer Screening: Fill in application fields carefully and respond honestly to screening questions.
- Submit & Track: Submit your application and regularly check email for updates or assessment invites.
Interview & Preparation Tips
- ✔ Practice clear, concise responses and demonstrate empathy in role-play scenarios.
- ✔ Be ready to talk through how you prioritize tasks under pressure.
- ✔ Brush up on Windows basics and any relevant CRM navigation experience.
- ✔ Prepare examples of problem-solving and customer-first outcomes (STAR method works well).
FAQ
- Is this role for freshers?
- Yes — the posting mentions 0–2 years of experience; freshers are welcome.
- Where is the office located?
- Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63 (Work from Office).
- Does Sutherland ask for payments?
- No — the listing includes a disclaimer that Sutherland never asks for payments for job opportunities.
Ready to Apply?
Click Official Notification to open the job page and apply now. Good luck — prepare well and follow up professionally.
🔗 Open Official Notification