Now Hiring • Cognizant
SPE – Customer Service PR (Work From Home, Day Shift) — Bangalore, India
Join Cognizant’s dynamic Customer Service team to enhance customer satisfaction through effective communication, travel management, reservation systems, and advanced MS Excel.
Key Job Details
| Company | Cognizant |
|---|---|
| Role | SPE – Customer Service PR |
| Employment Type | Full-time |
| Work Model | Work From Home (WFH) • Day Shift |
| Location | Bangalore, India |
| Job Category | Technology & Engineering |
| Job Number | 00064667301 |
| Date Published | Aug 28, 2025 |
Role Overview
As a Customer Service Specialist at Cognizant, you’ll play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues efficiently, and supporting end-to-end travel and reservation processes. You’ll leverage your advanced MS Excel skills to analyze data, generate reports, and drive continuous improvements—while collaborating with cross-functional teams in a supportive, inclusive environment.
Key Responsibilities
- Provide exceptional customer service and resolve issues promptly.
- Assist customers with travel bookings and manage reservations.
- Analyze data and build reports using MS Excel to improve service delivery.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance customer experience.
- Monitor customer feedback and identify improvement opportunities.
- Support creation of training materials and resources.
- Coordinate with internal teams to ensure seamless service.
- Ensure compliance with company policies and procedures.
Qualifications & Skills
- Proficiency in customer service with a focus on travel management.
- Advanced MS Excel for analysis and reporting.
- Experience with reservation systems (preferred).
- Excellent communication and problem-solving abilities.
- High attention to detail; accurate and organized.
- Self-motivated and disciplined in a WFH environment.
Certifications
Certified Customer Service Professional (CCSP) or equivalent is preferred.
Why Join Cognizant?
- Thriving global community with 300,000+ associates.
- Inclusive, collaborative, and innovative culture.
- Opportunity to build a career path that’s right for you.
- Purpose-driven work that positively impacts clients and communities.
Cognizant is consistently recognized among the world’s most admired companies and is a member of the NASDAQ-100 and Forbes World’s Best Employers 2024.
How to Apply
- Review the responsibilities and qualifications above.
- Prepare your updated resume, highlighting customer service, Excel, and travel/reservation skills.
- Click the apply button below to submit your application via the official Cognizant portal.
Note: Applicants may need to attend interviews in person or by video and present valid ID. Compensation info is subject to change by the employer.
Frequently Asked Questions
Is this a work-from-home role?
Yes, it’s listed as a Work From Home position with a day-shift schedule.
What location is associated with this job?
Bangalore, India.
What experience or skills are preferred?
Travel management, reservation systems, and advanced MS Excel, along with strong communication and problem-solving.
What is the job number?
00064667301.