▶Job Snapshot

Role: Customer Service Representative — Location: Chennai, India. This Concentrix opening is ideal for entry-level candidates and freshers seeking a start in customer engagement and support.

•Role & Responsibilities

In this advisor-level customer service position you will interact with customers via inbound calls, outbound calls, or internet channels depending on the client program. Core responsibilities include:

• Deliver service that meets contractual KPIs.
• Clarify customer needs, probe for understanding and provide resolutions.
• Listen with empathy and build rapport while handling queries.
• Maintain knowledge of client products/services and log accurate records in tracking systems.

✦Who Should Apply (Candidate Profile)

Ideal candidates are graduates/undergraduates in any discipline with good communication skills and a customer-first attitude. Typical profile points:

• ✔ Graduate / Undergraduate (any discipline).
• ✔ 0–3 years relevant experience — this opens the door for freshers targeting Concentrix Recruitment 2025 freshers in 2025.
• ✔ Strong PC navigation and multi-tasking ability.
• ✔ Comfortable rotating shifts when required.
• ✔ Dependable, detail-oriented and team player.

★Skills, KPIs & Career Framework

The Career Framework for this role expects a basic skill set for routine tasks, with emphasis on learning and familiarity with client-specific terminology. Key abilities include:

1. Effective written & verbal communication.
2. Strong probing and problem-solving skills.
3. Ability to work under supervision and start demonstrating metric familiarity.
4. Capacity to resolve queries independently as experience increases.

▶How to Apply — Step-by-Step

1. Read the full job details on the official Concentrix career page to confirm location, shift and program-specific requirements.
2. Click the official Apply link on the Concentrix job posting (the site’s Apply Now directs to the application portal).
3. Prepare your CV and documents: graduation certificates, ID (passport/Aadhaar), and any experience proof (if applicable).
4. Complete the online form and upload required attachments; double-check contact details and email spelling.
5. Watch for recruitment communications: Concentrix warns about recruitment scams — they do not request money for hiring. Be cautious of unsolicited requests for payments.

⚑Interview & Preparation Tips

A focused preparation improves your chance when applying for Concentrix Recruitment 2025 freshers in 2025:

• Practice basic customer service scenarios and STAR answers (Situation, Task, Action, Result).
• Sharpen computer navigation skills — call center tests often involve basic systems tasks.
• Be ready for role-play or situational questions testing empathy and problem solving.
• Ensure quiet, well-lit environment for any video rounds and verify your internet connection.

❖Quick FAQ